Last updated: December 2025
At Kidillus, every illustration and creative project is carefully crafted with personal attention and artistic precision. While we aim to exceed expectations, this policy defines when and how refunds or cancellations may apply. Since our ecosystem involves custom digital artwork, printed books, and digital platform subscriptions, refunds are limited to specific circumstances outlined below.
1. Agency Services: Cancellation Before Work Begins
For custom illustration or design orders: If you cancel your order before any creative work or sketching has started, you are entitled to a 100% refund (minus any payment gateway or transaction fees). A written request must be made within 24 hours of order confirmation to qualify for a full refund.
2. Agency Services: Cancellation During Work in Progress
Once preliminary sketches, drafts, or concept outlines have been shared, a partial refund may apply. This amount depends on how much work has been completed — typically between 25% and 50% of the total order value. This refund accounts for the invested time, brainstorming, creative labor, and communication already provided.
3. Agency Services: After Delivery of Final Files
Once the final illustration, design, or digital file has been delivered and approved, no refunds can be issued. All Kidillus deliveries include a review and revision phase to ensure satisfaction. However, if there are genuine issues such as file corruption, missing elements, or unmet project scope, our team will resolve them promptly at no extra cost within the revision window.
4. Publishing Platform & VIP Subscriptions
For authors and users utilizing the self-publishing tools:
- VIP & Gold Badges: Subscription plans (e.g., "Top Rank", "VIP Badge") are non-refundable once the plan is active and the benefits have been applied to your account.
- Book Listing Fees: Any fees paid to list or promote a book are final. Deleting a book voluntarily does not qualify for a refund of the listing fee.
- Renewals: If you fail to cancel a recurring subscription before the renewal date, the charged amount is non-refundable.
5. Printed Books (Physical Orders)
For authors ordering physical copies via our Print-on-Demand service:
Since every book is printed specifically for you, we cannot offer refunds for "change of mind." However, we offer Free Replacements in the following cases:
- Manufacturing Defect: Pages missing, binding glue failure, or severe printing ink errors.
- Shipping Damage: Book arrived torn, wet, or bent (Photo proof required within 48 hours).
Important Exception: We are NOT responsible for typos, spelling mistakes, or low-quality images that were part of the file you uploaded/approved. Please proofread your manuscript carefully before ordering prints.
6. Kidillus Wallet Balance
Funds added to the Kidillus Wallet are non-transferable to a bank account. They do not expire and can be used for any future service (Illustration or Promotion) on the platform. Wallet balance is only refunded to the original payment method in rare cases of technical double-charges or proven system errors.
7. Refund Eligibility Exceptions
- Refunds cannot be processed for custom illustrations, storybook pages, or commissioned artworks after completion.
- Refunds are not applicable to instant downloads, pre-made assets, or active promotional offers.
- In the case of third-party involvement (like printing, publishing, or courier delays), Kidillus holds no refund responsibility.
8. Refund Process & Timeline
Once a refund is approved, it will be processed within 7–10 business days through the same payment method used for the purchase. Depending on your payment provider (PayPal, Stripe, Razorpay, etc.), processing times may vary slightly.
9. Non-Delivery or Technical Errors
If you made a payment but did not receive your artwork, files, or account upgrade due to a system glitch, please contact us at kidillus.art@gmail.com. We will verify the transaction and reissue your files or activate your plan within 24–48 hours.
10. Force Majeure & Unforeseen Events
In rare cases where Kidillus cannot complete a project due to circumstances beyond control — such as natural disasters, internet outages, illness, or other unforeseen disruptions — we will communicate transparently and offer either:
- A fair prorated refund based on unfinished work, or
- A rescheduled delivery timeline agreed mutually.
11. Certificate of Completion & Delivery Record
Each completed Kidillus project includes a digital certificate of completion confirming authenticity, date of delivery, and creative rights transfer. Once this certificate and final files are sent, the order is considered fulfilled under our refund policy.
12. Dispute Resolution
We encourage all clients to first contact us directly at kidillus.art@gmail.com for any dispute, so we can resolve it amicably through discussion or revision before a refund claim. If a payment provider is involved, their dispute and arbitration rules will apply in addition to this policy.
13. Policy Changes
Kidillus may update or modify this refund policy periodically to ensure compliance with fair business and consumer protection laws. All revisions will be posted on this page with the updated date. Continued use of our services after any change signifies your acceptance of the revised policy.
16. Contact Information
For clarifications or legal concerns regarding these Terms, please contact:
Email: kidillus.art@gmail.com
Website: www.kidillus.com
Help: https://kidillus.com/help