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Clear, fair, and transparent guidelines regarding refunds, cancellations, and digital purchases on Kidillus.
Last Updated: April 2026 | Secure TransactionsAt Kidillus, every illustration and creative project is carefully crafted with personal attention and artistic precision. While we aim to exceed expectations, this policy defines when and how refunds or cancellations may apply across our custom digital artwork, printed books, and digital platform subscriptions.
All refund requests are handled with empathy and transparency. Our goal is to maintain fairness for both the client’s investment, the artist’s time, and the platform's integrity.
For custom illustration, formatting, or design orders, refund eligibility depends entirely on the current stage of production:
If you cancel your order before any creative work, brainstorming, or sketching has started, you are entitled to a 100% refund (minus any unrecoverable payment gateway transaction fees). A written request must be made within 24 hours of order confirmation.
Once preliminary sketches, drafts, or concept outlines have been shared, only a partial refund may apply (typically 25% to 50% of the total value). This accounts for the invested time, creative labor, and communication already provided.
Once the final illustration, design, or digital file has been delivered and approved, no refunds can be issued. We provide a review and revision phase before final delivery to ensure your complete satisfaction with the outcome.
If there are genuine issues after delivery such as file corruption, missing elements, or unmet project scope, our team will resolve them promptly at no extra cost within the agreed revision window.
For authors and users utilizing the self-publishing tools, automated services, and marketing upgrades:
For authors ordering physical copies via our Print-on-Demand service:
Since every book is custom-printed specifically for you upon order, we cannot offer refunds for a "change of mind." However, we do offer Free Replacements in the following specific cases:
We are NOT responsible for typos, spelling mistakes, grammatical errors, or low-quality images that were part of the manuscript/file you uploaded or approved. Please proofread your manuscript carefully before ordering prints.
Funds added to the Kidillus Wallet are non-transferable to a personal bank account. They do not expire and can be used for any future service (Illustration, Formatting, or Promotion) on the platform.
Wallet balances are only refunded to the original payment method in rare cases of technical double-charges, proven system errors, or if Kidillus permanently discontinues a service you prepaid for.
Please note the following absolute exceptions where refunds are not applicable under any circumstances:
Once a refund is officially approved by our support team, it will be processed within 7–10 business days through the exact same payment method used for the original purchase. Depending on your payment provider (PayPal, Stripe, Razorpay, or your bank), processing times to reflect on your statement may vary slightly.
If you made a payment but did not receive your artwork, digital files, or account upgrade due to a system glitch or network failure, please contact us immediately at [email protected]. We will verify the transaction hash and reissue your files or manually activate your plan within 24–48 hours.
In rare cases where Kidillus cannot complete a project due to circumstances beyond human control — such as natural disasters, severe internet outages, severe illness, or other unforeseen disruptions — we will communicate transparently and offer either:
Each completed Kidillus agency project includes a digital certificate of completion confirming authenticity, date of delivery, and creative rights transfer. Once this certificate and the final files are sent, the order is considered 100% fulfilled and closed under our refund policy.
We highly encourage all clients to first contact us directly at [email protected] for any dispute. We prefer to resolve issues amicably through discussion, revisions, or store credit before a formal refund claim is escalated.
Chargeback Notice: Fraudulent chargebacks or disputes filed without prior communication will result in immediate suspension of your Kidillus account, cancellation of IP usage rights for delivered artwork, and a ban from future services.
Kidillus may update or modify this refund policy periodically to ensure compliance with fair business practices and consumer protection laws. All revisions will be posted on this page with the updated date. Continued use of our services after any change signifies your acceptance of the revised policy.
For refund requests, payment issues, or clarifications regarding this policy, please contact our billing team.
Our Promise: Kidillus stands for creativity with integrity. If you ever face an issue with your project, we’ll make every effort to resolve it with care, professionalism, and respect for your vision.